Refund Policy

At Beyuvana, we are committed to ensuring your satisfaction with our collagen products. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

Refunds are applicable only in the following cases:

Products received are damaged during shipping.
Incorrect or wrong product was delivered.
Defective product due to manufacturing issues.

2. Non-Refundable Items

Please note that we do not accept returns or refunds for:

Products that have been opened or used.
Products damaged due to mishandling by the customer.
Change of mind after receiving the product.

3. Refund Process

To request a refund, please contact our support team within 48 hours of receiving the product. Provide your order number, product details, and photos showing the issue (if applicable). Upon verification, we will process your refund within 7–10 business days using the original payment method.

4. Replacement Policy

If you receive a damaged or incorrect item, you may request a replacement instead of a refund. We will ship the replacement at no additional cost.

5. Contact Us

For any questions or refund requests, please contact us at support@beyuvana.com.